GOLD COAST'S BEST WATERSPORTS EXPERIENCES!
Check us out!
PARASAILING
SURFERS PARASAILING: FREQUENTLY ASKED QUESTIONS (FAQ)
BOOKING AND TOUR DETAILS
Q: HOW DO I BOOK MY SURFERS PARASAILING EXPERIENCE?
A: RESERVATIONS ARE HIGHLY RECOMMENDED, ESPECIALLY FOR WEEKENDS AND PEAK SEASON (DECEMBER-JANUARY), DUE TO LIMITED SPACE. YOU CAN BOOK ONLINE VIA OUR WEBSITE OR CALL OUR OFFICE DIRECTLY. FULL PAYMENT IS REQUIRED AT THE TIME OF BOOKING TO GUARANTEE YOUR SPOT.
​
Q: WHERE DOES SURFERS PARASAILING OPERATE?
A: WE OPERATE ON THE BEAUTIFUL GOLD COAST, PROVIDING YOU WITH BREATHTAKING VIEWS OF THE SURFERS PARADISE SKYLINE AND COASTLINE FROM 350 FEET IN THE AIR. OUR CHECK-IN LOCATION IS NEAR PARADISE POINT, QLD.
​
Q: HOW LONG IS THE PARASAILING EXPERIENCE?
A: THE ENTIRE TOUR DURATION ON THE WATER, INCLUDING THE SAFETY BRIEFING, HARNESSING, AND WAITING FOR OTHER PASSENGERS TO FLY, IS TYPICALLY 1 TO 1.5 HOURS. YOU WILL RECEIVE APPROXIMATELY 10 MINUTES OF EXHILARATING FLIGHT TIME.
​
Q: CAN WE GO UP AS A GROUP (TANDEM OR TRIPLE FLIGHT)?
A: YES! WE OFFER SOLO, TANDEM (TWO PEOPLE), AND TRIPLE (THREE PEOPLE) FLIGHTS. ALL FLIGHT CONFIGURATIONS ARE SUBJECT TO THE CAPTAIN'S DISCRETION BASED ON CURRENT WEIGHT AND WIND CONDITIONS TO ENSURE MAXIMUM SAFETY.
SAFETY, HEALTH AND RESTRICTIONS
Q: IS PARASAILING SAFE?
A: YES. SAFETY IS OUR TOP PRIORITY. WE USE A STATE-OF-THE-ART WINCH SYSTEM FOR SAFE TAKE-OFF AND LANDING DIRECTLY FROM THE BOAT'S DECK. OUR TOUR GUIDES HAVE EXTENSIVE EXPERIENCE. ALL PASSENGERS RECEIVE A COMPREHENSIVE SAFETY BRIEFING BEFORE DEPARTURE AND MUST WEAR AUSTRALIAN STANDARDS APPROVED LIFE JACKETS.
​
Q: ARE THERE ANY AGE RESTRICTIONS FOR PARASAILING?
A: YES. THE MINIMUM AGE TO PARASAIL IS 8 YEARS OLD. CHILDREN AGED 8 TO 17 MUST BE ACCOMPANIED BY A PARENT OR LEGAL GUARDIAN ON THE BOAT WHO MUST SIGN THE LIABILITY WAIVER ON THEIR BEHALF.
​
Q: WHAT IS THE WEIGHT LIMIT FOR PARASAILING?
A: THE MAXIMUM COMBINED WEIGHT FOR ANY FLIGHT (TANDEM OR TRIPLE) MUST NOT EXCEED 200 KG (APPROXIMATELY 440 LBS). INDIVIDUAL AND COMBINED WEIGHT LIMITS ARE STRICTLY DETERMINED BY THE CAPTAIN ON THE DAY OF YOUR FLIGHT BASED ON CURRENT WIND AND WEATHER CONDITIONS FOR YOUR SAFETY. THIS LIMIT MAY BE LOWERED IF WINDS ARE STRONG.
​
Q: ARE THERE ANY MEDICAL OR HEALTH RESTRICTIONS?
A: YES. PARASAILING IS NOT SUITABLE FOR ANYONE WHO IS PREGNANT. WE STRONGLY ADVISE AGAINST RIDING IF YOU HAVE PRE-EXISTING NECK, BACK, SHOULDER, OR HEART CONDITIONS, OR ANY MEDICAL CONDITION THAT COULD BE AGGRAVATED BY A JERK OR BUMP. YOU MUST DISCLOSE ALL MEDICAL CONDITIONS PRIOR TO RIDING.
​
Q: DO I NEED TO SPEAK ENGLISH FLUENTLY?
A: YES. FOR SAFETY REASONS, ALL RIDERS MUST SPEAK AND UNDERSTAND ENGLISH FLUENTLY TO ENSURE THEY COMPREHEND CRITICAL INSTRUCTIONS GIVEN DURING THE SAFETY BRIEFING AND BY THE CREW WHILE ONBOARD.
THE FLIGHT EXPERIENCE
Q: DO WE TAKE OFF FROM OR LAND IN THE WATER?
A: NO. YOUR TAKE-OFF AND LANDING WILL BE GENTLE AND SLOW, DIRECTLY FROM THE BOAT’S DECK USING OUR ADVANCED WINCH SYSTEM.
​
Q: WILL I GET WET DURING THE FLIGHT?
A: IT IS COMPLETELY UP TO YOU! GENERALLY, NO. YOU CAN CHOOSE TO STAY COMPLETELY DRY. IF YOU WISH, THE CAPTAIN CAN PERFORM A CONTROLLED LOW-DESCENT FOR A FOOT-DIP INTO THE WATER, CONDITIONS PERMITTING. JUST LET THE CREW KNOW YOUR PREFERENCE.
​
Q: WHAT VIEWS CAN I EXPECT FROM 350 FEET?
A: YOU WILL GET UNPARALLELED, PANORAMIC VIEWS OF THE ENTIRE GOLD COAST, INCLUDING THE SURFERS PARADISE SKYLINE, THE BEAUTIFUL BROADWATER, AND THE HINTERLAND. KEEP AN EYE OUT FOR LOCAL WILDLIFE, AS WE OFTEN SPOT DOLPHINS, TURTLES, AND DUGONGS.
​
Q: CAN I BRING OBSERVERS ON THE BOAT?
A: OBSERVERS (NON-FLYING PASSENGERS) ARE WELCOME ON A SPACE AVAILABLE BASIS ONLY, AND A SEATING FEE MAY APPLY. PRIORITY IS ALWAYS GIVEN TO PAYING FLYERS. PLEASE CALL AHEAD TO CHECK OBSERVER AVAILABILITY FOR YOUR CHOSEN TIME SLOT.
CANCELLATIONS AND WHAT TO WEAR
Q: WHAT HAPPENS IF THE WEATHER IS BAD?
A: SURFERS PARASAILING OPERATES ONLY IN SAFE WEATHER CONDITIONS. IF YOUR TOUR IS CANCELLED AT SHORT NOTICE DUE TO UNSAFE WIND, THUNDERSTORM, OR OCEAN CONDITIONS, WE WILL CONTACT YOU TO RESCHEDULE YOUR BOOKING. IF RESCHEDULING IS NOT POSSIBLE, YOU WILL RECEIVE A FULL REFUND.
​
Q: WHAT IS YOUR CANCELLATION POLICY IF I NEED TO CHANGE MY BOOKING?
A: WE REQUIRE A MINIMUM OF 24 HOURS NOTICE FOR ANY CHANGES. PEAK SEASON BOOKINGS (DECEMBER 26 TO JANUARY 31) REQUIRE 48 HOURS NOTICE. LATE CANCELLATIONS OR NO-SHOWS ARE NON-REFUNDABLE AND FORFEIT THE FULL PAYMENT. CHANGES MADE WITH SUFFICIENT NOTICE WILL RECEIVE A VOUCHER FOR RESCHEDULING.
​
Q: WHAT SHOULD I WEAR OR BRING FOR MY PARASAILING FLIGHT?
A: WEAR COMFORTABLE CLOTHING SUITABLE FOR THE WEATHER, OR SWIMMERS IF YOU OPT FOR A FOOT DIP. BRING SUNSCREEN, A SECURE HAT (WHICH MUST BE REMOVED DURING FLIGHT), AND SUNGLASSES. WE RECOMMEND LEAVING VALUABLES, ESPECIALLY PHONES AND CAMERAS, IN OUR SECURE OFFICE OR ACCOMMODATION, AS WE ARE NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE TO PERSONAL BELONGINGS ON THE BOAT.
CALL OUR FRIENDLY RECEPTION AND WILL BE ABLE TO ANSWER ANY OTHER QUESTION YOU MIGHT HAVE
​
CALL OUR FRIENDLY RECEPTION AND WE WILL BE ABLE TO ANSWER ANY OTHER QUESTION YOU MIGHT HAVE.
JETSKI
​
FREQUENTLY ASKED QUESTIONS (FAQ)
​
BOOKING YOUR ULTIMATE JETSKI ADVENTURE
Q: DO I NEED TO BOOK MY JETSKI TOUR IN ADVANCE?
A: YES, BOOKING IS ESSENTIAL AND HIGHLY RECOMMENDED TO GUARANTEE YOUR SPOT! OUR SURFERS JETSKI TOURS ARE EXTREMELY POPULAR, PARTICULARLY DURING WEEKENDS, SCHOOL HOLIDAYS, MAJOR EVENTS, AND THE SCHOOLIES PERIOD. WE OFTEN BOOK OUT QUICKLY. WHILE WALK-INS ARE WELCOME TO CHECK FOR AVAILABILITY, BOOKING ONLINE OR OVER THE PHONE IS THE BEST WAY TO SECURE YOUR PREFERRED TIME.
​
Q: HOW LONG ARE YOUR JETSKI TOURS?
A: WE OFFER A RANGE OF EXCITING JETSKI TOUR OPTIONS TO SUIT EVERY SCHEDULE AND THRILL LEVEL. YOU CAN CHOOSE FROM:
​
30 MINUTE QUICK BLAST
1 HOUR ADVENTURE TOUR
1.5 HOUR ISLAND EXPLORER
2 HOUR ULTIMATE TOUR
​
PLEASE ALLOW AN EXTRA 30 MINUTES BEFORE YOUR SCHEDULED DEPARTURE TIME FOR THE MANDATORY SAFETY BRIEFING AND EQUIPMENT FITTING.
​
Q: WHAT IF I HAVE TROUBLE BOOKING ONLINE?
A: NO WORRIES AT ALL! IF THE ONLINE BOOKING SYSTEM IS NOT WORKING OR YOU PREFER TO SPEAK TO A PERSON, PLEASE CALL US DIRECTLY ON 0410 222 888. OUR FRIENDLY OPERATORS ARE STANDING BY TO HELP YOU SECURE YOUR BOOKING.
​
Q: DO YOU OFFER GIFT CERTIFICATES OR VOUCHERS?
A: ABSOLUTELY! A JETSKI TOUR GIFT CERTIFICATE MAKES THE PERFECT THRILL-SEEKING PRESENT. SIMPLY EMAIL US YOUR DETAILS OR CALL OUR OPERATORS. ALL GIFT CERTIFICATES ARE VALID FOR 12 MONTHS FROM THE DATE OF PURCHASE.
​
Q: DO YOU CATER TO CHARTERS, GROUPS, OR PARTIES?
A: YES! TAKE YOUR FRIENDS OR GROUP ON THE ULTIMATE THRILL-SEEKING JET SKI RIDE. WE OFFER SPECIAL GROUP RATES FOR CHARTERS AND PARTIES. CALL OUR RECEPTION TEAM TO DISCUSS YOUR GROUP SIZE AND GET A CUSTOM QUOTE.
LOCATION AND ARRIVAL
Q: WHERE DO WE DEPART FROM?
A: OUR TOURS DEPART FROM THE MARINA AT 2/16 PARADISE PARADE, SURFERS PARADISE. ​
​
Q: WHEN SHOULD I ARRIVE FOR MY JETSKI TOUR?
A: WE ASK THAT YOU ARRIVE AT LEAST 30 MINUTES PRIOR TO YOUR SCHEDULED DEPARTURE TIME. THIS ALLOWS AMPLE TIME FOR THE MANDATORY COMPREHENSIVE SAFETY BRIEFING, COMPLETION OF THE WAIVERS, AND LIFE JACKET FITTING. OUR JETSKI TOURS LEAVE ON TIME, SO PLEASE ALLOW EXTRA TIME FOR POTENTIAL TRAFFIC DISRUPTIONS.
​
Q: WHERE IS THE BEST PLACE FOR PUBLIC PARKING?
A: THE CLOSEST PUBLIC PARKING IS LOCATED AT THE REAR OF THE RESORT IN PARADISE PLACE (FREE STREET PARKING).
​
Q: HOW DO I GET THERE USING PUBLIC TRANSPORT?
A: THE NEAREST G:LINK TRAM STOP IS SURFERS PARADISE NORTH. THE TRAM RUNS EVERY 10-15 MINUTES, AND THE STOP IS WITHIN WALKING DISTANCE. ALTERNATIVELY, ANY SURFERS PARADISE BUS STOP IS ALSO LOCATED WITHIN WALKING DISTANCE.
RIDER REQUIREMENTS AND SAFETY
Q: DO I NEED A JETSKI LICENCE TO RIDE?
A: NO! THE GREATEST PART ABOUT THIS EXPERIENCE IS THAT YOU DO NOT REQUIRE A MARINE LICENCE (JETSKI LICENCE) TO PARTICIPATE IN OUR GUIDED TOURS. OUR LICENSED GUIDE LEADS THE TOUR AT ALL TIMES.
​
Q: HOW OLD DO I HAVE TO BE TO DRIVE THE JET SKIS?
A: ANYONE AGED 18 YEARS OR OLDER CAN DRIVE THE JETSKI INDEPENDENTLY. IF A PARENT OR LEGAL GUARDIAN IS PRESENT TO SIGN THE REQUIRED LIABILITY WAIVERS, ANYONE 16 & 17 YEARS OLD IS ABLE TO DRIVE THE JETSKI ALONE. THE MINIMUM AGE FOR A PASSENGER IS 12 YEARS.
​
Q: WILL WE REALLY GET WET DURING THE TOUR?
A: YES, YOU WILL GET WET! THIS IS SUNNY HOT QUEENSLAND. YOU'LL BE GLAD TO COOL DOWN. WE DO PROVIDE WATERPROOF SPRAY JACKETS IF REQUIRED. OUR SKIPPERS CAN RECOMMEND WHICH ARE THE DRYER SEATS DEPENDING ON THE CONDITIONS OF THE DAY.
​
Q: WHAT SHOULD I WEAR AND BRING?
A: WE RECOMMEND WEARING SWIMWEAR OR COMFORTABLE CLOTHING THAT YOU DON'T MIND GETTING WET.
SUN PROTECTION IS CRUCIAL: DON'T FORGET SUNSCREEN (THE SALT WATER SPRAY REALLY INTENSIFIES THE SUN BURN).
BRING DRY CLOTHES TO CHANGE INTO AFTER THE RIDE.
VALUABLES WARNING: WE STRONGLY SUGGEST YOU DO NOT BRING SUNGLASSES, HATS, OR ANY OTHER VALUABLES UNLESS THEY ARE SECURELY STRAPPED ON. WE HAVE FLOATING SUNGLASSES STRAPS AVAILABLE FOR PURCHASE ON THE DAY FOR $10. WE TAKE NO RESPONSIBILITY FOR LOST OR DAMAGED BELONGINGS.
​
Q: CAN WE BRING CAMERAS OR PHONES ON THE JETSKI?
A: YOU CAN BRING CAMERAS OR PHONES, BUT THEY ARE ENTIRELY YOUR RESPONSIBILITY. DUE TO THE HIGH SPEEDS AND WET ENVIRONMENT, WE DO NOT RECOMMEND TAKING EXPENSIVE EQUIPMENT OUT. WE OFFER PROFESSIONAL PHOTO PACKAGES TO CAPTURE YOUR ADVENTURE SAFELY.
​
Q: WHAT HAPPENS IF MY RIDE IS CANCELLED DUE TO WEATHER OR MECHANICAL ISSUES?
A: ALL RIDES ARE WEATHER DEPENDENT. SHOULD UNFORESEEN WEATHER OR MECHANICAL ISSUES CAUSE US TO CANCEL YOUR TOUR, YOUR RIDE WILL BE RESCHEDULED AT NO EXTRA COST. IF RESCHEDULING IS NOT POSSIBLE, A FULL REFUND WILL BE PROVIDED.
CALL OUR FRIENDLY RECEPTION AND WE WILL BE ABLE TO ANSWER ANY OTHER QUESTION YOU MIGHT HAVE.