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TERMS & CONDITIONS
PARASAILING​
ESSENTIAL BOOKING INFORMATION AND SAFETY TERMS
SAFETY IS OUR TOP PRIORITY. PARASAILING IS AN ADVENTURE SPORT, AND ALL PASSENGERS RIDE AT THEIR OWN RISK. PLEASE READ THESE COMPLETE TERMS AND CONDITIONS CAREFULLY BEFORE BOOKING YOUR FLIGHT.
LIABILITY, HEALTH AND SAFETY REQUIREMENTS
ALL PASSENGERS, INCLUDING MINORS (VIA A PARENT/GUARDIAN), MUST SIGN A COMPREHENSIVE PUBLIC LIABILITY WAIVER AND INDEMNITY AGREEMENT PRIOR TO RIDING.
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ALL PASSENGERS AGREE AND ACKNOWLEDGE THAT PARASAILING IS AN INHERENTLY DANGEROUS RECREATIONAL ACTIVITY, AND PARTICIPATION CARRIES SIGNIFICANT RISKS, INCLUDING THE RISK OF PERSONAL INJURY OR DEATH.
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PASSENGERS AGREE TO DISCLOSE ANY PRE-EXISTING MEDICAL OR OTHER CONDITION THAT MAY CAUSE INJURY OR AGGRAVATE A CONDITION DURING THE RIDE. PASSENGERS WITH NECK, BACK, SHOULDER, OR HEART CONDITIONS, OR THOSE THAT ARE PREGNANT, ARE STRONGLY ADVISED NOT TO RIDE. CONSULT YOUR DOCTOR IF YOU HAVE ANY CONCERNS.
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ALL PASSENGERS MUST NOT BE UNDER THE INFLUENCE OF ALCOHOL OR DRUGS AT ANY TIME BEFORE OR DURING THE RIDE. WE RESERVE THE RIGHT TO REFUSE SERVICE WITHOUT REFUND IF IMPAIRMENT IS SUSPECTED.
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ALL PASSENGERS MUST WEAR AUSTRALIAN STANDARD APPROVED LIFE JACKETS THROUGHOUT THE ENTIRE RIDE AND FOLLOW ALL CREW INSTRUCTIONS.
A COMPREHENSIVE SAFETY BRIEFING WILL BE GIVEN PRIOR TO DEPARTURE.
ALL RIDERS MUST SPEAK AND UNDERSTAND ENGLISH FLUENTLY TO ENSURE THEY COMPREHEND CRITICAL SAFETY INSTRUCTIONS AND PROCEDURES.
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WE RESERVE THE RIGHT TO REFUSE ANY CUSTOMER AT OUR COMPLETE DISCRETION (E.G., FOR SAFETY, BEHAVIOR, OR MEDICAL REASONS). IF REFUSED, THE PASSENGER WILL RECEIVE A FULL REFUND.
AGE, HEIGHT, AND WEIGHT RESTRICTIONS
ALL CHILDREN MUST BE OVER 8 YEARS OF AGE TO PARASAIL. CHILDREN AGED 8 TO 17 MUST HAVE A PARENT OR LEGAL GUARDIAN RIDE WITH THEM (TANDEM FLIGHT) AND SIGN THE WAIVER ON THEIR BEHALF.
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INDIVIDUAL AND COMBINED PASSENGER WEIGHTS APPLY AND ARE STRICTLY DETERMINED BY THE CAPTAIN BASED ON CURRENT WIND AND OCEAN CONDITIONS FOR MAXIMUM SAFETY.
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THE MAXIMUM COMBINED WEIGHT FOR TANDEM (TWO PERSON) OR TRIPLE (THREE PERSON) FLIGHTS MUST NOT EXCEED 200KG (440 LBS). THIS LIMIT IS SUBJECT TO CHANGE AT THE CAPTAIN'S DISCRETION ON THE DAY OF THE FLIGHT DUE TO WIND CONDITIONS.
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ALL WEIGHT, HEIGHT, AND FLIGHT CONFIGURATION DECISIONS (SOLO, TANDEM, TRIPLE) ARE AT THE SOLE DISCRETION OF THE CAPTAIN FOR SAFETY REASONS. IF CONCERNED ABOUT RESTRICTIONS, PLEASE CALL OUR OFFICE TO DISCUSS BEFORE BOOKING.
CANCELLATION AND RESCHEDULING POLICIES
SURFERS WATERSPORTS OPERATES IN SAFE WEATHER CONDITIONS ONLY. WE RESERVE THE RIGHT TO CANCEL ANY TOUR AT SHORT NOTICE IF WIND, THUNDERSTORM, OR OCEAN CONDITIONS ARE DEEMED UNSAFE BY THE CAPTAIN.
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SHOULD WE CANCEL DUE TO WEATHER OR CIRCUMSTANCES BEYOND OUR CONTROL, A FULL REFUND WILL BE MADE TO THE CUSTOMER IF RESCHEDULING IS NOT POSSIBLE.
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SURFERS WATERSPORTS HAS A STRICT CANCELLATION POLICY. A MINIMUM OF 24 HOURS NOTICE IS REQUIRED PRIOR TO THE DEPARTURE DATE FOR ANY CHANGES.
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BOOKINGS MADE DURING PEAK SEASON (DECEMBER 26 TO JANUARY 31) REQUIRE A MINIMUM OF 48 HOURS NOTICE FOR ANY CHANGES. RESCHEDULE FEES MAY APPLY FOR LATE NOTICE.
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ALL RIDES ARE NON-REFUNDABLE; CANCELLATIONS MADE WITHIN THE NOTICE PERIOD WILL BE ISSUED A VOUCHER FOR RESCHEDULING.
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CUSTOMERS WHO FAIL TO SHOW UP AT THE DESIGNATED TIME OR ARRIVE LATE AND MISS THE SAFETY BRIEFING WILL FORFEIT THEIR PAYMENT WITH NO REFUND OR RESCHEDULE VOUCHER ISSUED.
BOOKING AND GIFT VOUCHER REQUIREMENTS
SURFERS WATERSPORTS REQUIRES PAYMENT IN FULL AT THE TIME OF BOOKING. BOOKINGS WITHOUT FULL PAYMENT CANNOT BE GUARANTEED.
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VOUCHERS ARE NON-REFUNDABLE, NOT TRANSFERABLE, AND NOT REDEEMABLE FOR CASH.
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ONCE A BOOKING IS MADE USING A GIFT VOUCHER, IT IS A CONFIRMED BOOKING. IF THE CANCELLATION PROCESS OF 48 HOURS NOTICE (PEAK SEASON) OR 24 HOURS NOTICE (STANDARD) HAS NOT BEEN MET, THE GIFT VOUCHER WILL BE FORFEITED AND WILL NOT BE REFUNDED UNDER ANY CIRCUMSTANCES.
LIMITATION OF LIABILITY AND RIDER RESPONSIBILITY
ALL RIDERS UNDERSTAND AND AGREE THAT SURFERS WATERSPORTS WILL NOT BE HELD RESPONSIBLE FOR ANY LOSS OR DAMAGE TO PERSONAL BELONGINGS (INCLUDING CAMERAS, PHONES, SUNGLASSES, ETC.), INJURY, OR DEATH.
PASSENGERS TAKE FULL RESPONSIBILITY FOR THEIR OWN ACTIONS WHILST UNDERTAKING ALL TOURS.
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TERMS & CONDITIONS
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SURFERS JETSKI TOURS: ESSENTIAL BOOKING INFORMATION & SAFETY
SAFETY IS OUR TOP PRIORITY:
PLEASE READ OUR TERMS AND CONDITIONS BEFORE BOOKING YOUR ADVENTURE.
CUSTOMER ELIGIBILITY & SAFETY REQUIREMENTS
MANDATORY LANGUAGE REQUIREMENT:
ALL CUSTOMERS MUST BE ABLE TO READ, WRITE, AND UNDERSTAND ENGLISH TO BE ELIGIBLE FOR OUR TOURS. THIS IS ESSENTIAL FOR COMPREHENDING THE SAFETY BRIEFING, INSTRUCTIONS, AND COMPLETING THE MANDATORY TEST/WAIVER.
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ZERO TOLERANCE FOR IMPAIRMENT:
AS PER SELF-HIRE AND DRIVE REGULATIONS, CUSTOMERS MUST NOT BE UNDER THE INFLUENCE OF ALCOHOL OR DRUGS AT ANY TIME WHILST OPERATING OR RIDING OUR JETSKIS DURING ANY TOUR.
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SAFETY BRIEFING & TEST:
A COMPREHENSIVE SAFETY BRIEFING WILL BE PROVIDED PRIOR TO EVERY JETSKI TOUR. IT IS MANDATORY FOR ALL PARTICIPANTS TO ATTEND AND UNDERSTAND THIS BRIEFING. ALL RIDERS MUST SUCCESSFULLY COMPLETE A SHORT ACCOMPANYING TEST BEFORE DEPARTURE.
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PUBLIC LIABILITY WAIVER:
ALL RIDERS WILL BE REQUIRED TO COMPLETE AND SIGN A PUBLIC LIABILITY WAIVER PRIOR TO DEPARTURE. PARTICIPATION IN OUR HIGH-RISK ACTIVITY IS AT YOUR OWN RISK.
TOUR TIME, DISTANCE, AND ROUTE FLEXIBILITY
VARIABLE CONDITIONS:
PLEASE NOTE THAT THE TIME AND DISTANCE OF OUR JETSKI TOURS MAY VARY DUE TO NUMEROUS FACTORS, INCLUDING: WEATHER CONDITIONS, WATER CONDITIONS (TIDES, SWELL), INDIVIDUAL RIDER ABILITY, AND WATER TRAFFIC CONDITIONS.
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ROUTE CHANGES:
DEPENDING ON THE TIME OF YEAR (PEAK OR OFF-PEAK SEASON) AND TIDAL MOVEMENTS, THE SCENIC ROUTES OF OUR GUIDED JETSKI TOURS MAY BE SUBJECT TO CHANGE WITHOUT NOTICE TO ENSURE MAXIMUM SAFETY AND ENJOYMENT.
AGE & DRIVER RESTRICTIONS
MINIMUM AGE FOR A PASSENGER:
THE MINIMUM AGE FOR A PASSENGER IS 12 YEARS. PASSENGERS MUST BE ACCOMPANIED BY A DRIVER 18 YEARS OR OVER.
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YOUTH DRIVING OPPORTUNITY (12-15 YEARS):
CHILDREN AGED 12 TO 15 MAY HAVE THE OPPORTUNITY TO DRIVE THE SKI WHEN ACCOMPANIED BY AN ADULT 18 OR OVER. THIS IS STRICTLY AT THE TOUR GUIDE’S DISCRETION.
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TEENAGE DRIVERS (16-18 YEARS):
TEENAGERS AGED 16 TO 18 ARE ABLE TO DRIVE THE SKI ALONE WITH A PARENT/LEGAL GUARDIAN’S SIGNATURE ON THE WAIVER.
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ADULT DRIVERS: ​
YOU MUST BE 18 OR OVER TO DRIVE THE JETSKI INDEPENDENTLY AND TO TAKE A PASSENGER OF ANY AGE.
WEIGHT RESTRICTIONS & CAPACITY
TWIN SHARE TOURS:
OUR JETSKIS CAN BE COMFORTABLY TWIN SHARED (TWO PEOPLE) AT NO EXTRA COST.
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MAXIMUM COMBINED WEIGHT:
THE COMBINED BODY WEIGHT OF THE DRIVER AND PASSENGER MUST NOT EXCEED 200 KG (440 LBS) FOR SAFETY AND OPERATIONAL REASONS. THIS IS STRICTLY ENFORCED.
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SOLO RIDERS:
SOLO RIDERS ARE WELCOME AND CHARGED THE STANDARD PER JETSKI RATE.
WEATHER & TOUR OPERATOR CANCELLATIONS
SAFE OPERATIONS ONLY:
SURFERS WATERSPORTS OPERATES IN SAFE WEATHER CONDITIONS ONLY. WE RESERVE THE RIGHT TO CANCEL ANY TOUR AT SHORT NOTICE IF CONDITIONS (E.G., STRONG WINDS, POOR VISIBILITY, SEVERE STORMS) ARE DEEMED UNSAFE BY OUR EXPERIENCED GUIDES.
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CANCELLATION BY OPERATOR:
SHOULD SURFERS WATERSPORTS NEED TO CANCEL DUE TO CIRCUMSTANCES BEYOND OUR CONTROL (INCLUDING UNSAFE WEATHER OR EQUIPMENT ISSUES), CUSTOMERS WILL BE OFFERED A FULL REFUND IF RESCHEDULING TO A NEW DATE IS NOT POSSIBLE.
CUSTOMER BOOKING & CANCELLATION POLICY
PAYMENT REQUIREMENT:
SURFERS WATERSPORTS REQUIRES PAYMENT IN FULL AT THE TIME OF BOOKING. BOOKINGS WITHOUT FULL PAYMENT CANNOT BE GUARANTEED OR SECURED.
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STANDARD CANCELLATION:
A STRICT MINIMUM OF 24 HOURS NOTICE IS REQUIRED PRIOR TO THE DEPARTURE DATE FOR ANY CHANGES OR CANCELLATIONS.
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PEAK SEASON NOTICE:
BOOKINGS MADE BETWEEN DECEMBER 1ST AND JANUARY 31ST (PEAK SEASON) REQUIRE A MINIMUM OF 48 HOURS NOTICE FOR ANY CHANGES.
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RESCHEDULE/VOUCHER:
ALL PAID RIDES ARE NON-REFUNDABLE. IF YOU CANCEL WITHIN THE REQUIRED NOTICE PERIOD, YOU WILL RECEIVE A VOUCHER FOR A RESCHEDULE WITH NO EXPIRY DATE. RESCHEDULE FEES MAY APPLY IF NOTICE IS INSUFFICIENT.
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NO SHOW POLICY:
NO-SHOWS OR LATE ARRIVALS THAT RESULT IN A MISSED TOUR WILL BE CHARGED THE FULL PRICE, AND NO REFUND OR RESCHEDULE VOUCHER WILL BE ISSUED.
GIFT VOUCHERS
TERMS OF USE:
VOUCHERS ARE NON-REFUNDABLE, NON-TRANSFERABLE, AND NOT REDEEMABLE FOR CASH.
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CONFIRMED BOOKING:
ONCE A BOOKING IS MADE USING A GIFT VOUCHER, IT IS CONSIDERED A CONFIRMED BOOKING AND IS SUBJECT TO THE CUSTOMER CANCELLATION POLICY ABOVE. IF THE REQUIRED 48-HOUR CANCELLATION NOTICE IS NOT GIVEN, THE GIFT VOUCHER WILL BE FORFEITED.
LIMITATION OF LIABILITY & RIDER RESPONSIBILITY
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PERSONAL RESPONSIBILITY:
ALL RIDERS ACCEPT AND UNDERSTAND THAT THEY TAKE FULL RESPONSIBILITY FOR THEIR OWN ACTIONS WHILST UNDERTAKING ALL JETSKI TOURS.
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LOSS OR DAMAGE TO PROPERTY:
SURFERS WATERSPORTS WILL NOT BE HELD RESPONSIBLE FOR ANY LOSS OR DAMAGE CAUSED TO PERSONAL BELONGINGS, OR FOR ANY INJURY OR DEATH THAT OCCURS DURING THE TOUR.
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DAMAGE TO EQUIPMENT:
THE HIRER IS RESPONSIBLE FOR ANY DAMAGE CAUSED TO THE JETSKI OR ITS EQUIPMENT DUE TO NEGLIGENT OPERATION, MISUSE, OR FAILURE TO FOLLOW THE GUIDE’S INSTRUCTIONS